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CMS announces administrative relief due to Hurricane Michael

Wednesday, October 31, 2018  
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CMS announces administrative relief due to Hurricane Michael

Due to the state  of emergency for Florida and Georgia, the HHS Secretary declared a Public Health Emergency as a result of Hurricane Michael. This allows for certain CMS program waivers. CMS released the MLN Matters Special Edition Article SE18021 (https://www.cms.gov/Outreach-and-Education/Medicare-Learning-Network-MLN/MLNMattersArticles/Downloads/SE18021.pdf) that outlines several blanket waivers CMS issued for the impacted areas to reduce administrative burden during this time of recovery. These waivers will prevent gaps in access to care for patients impacted by the emergency. This article also addresses the billing of a modifier “CR” on claims when billing for scenarios that invoke one of the waivers, to avoid any rejected claims. The SE article also provides links to current emergency information and Q&As related to the waivers.

Provider Enrollment Hotline

Specifically for provider enrollment issues, a special hotline has been established to fast track the provider enrollment process for providers assisting with the relief efforts: 1-855-247-8428. Here is an FAQ document from CMS outlining the purpose of the hotline: https://www.cms.gov/About-CMS/Agency-Information/Emergency/Downloads/Provider-Enrollment-FAQs.pdf.

First Coast’s Disaster Information  

In addition to the overall SE article and the provider enrollment hotline, we have our Disaster Information page: https://medicare.fcso.com/Disaster_information/. We will be sure to update this page with any new information as it is released.

Provider Customer Service

As always, you may contact our customer service line at 1-866-454-9007. Customer service should be able to assist with any other general inquiries.

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