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Email and Mail Troubleshooting

Are you a member who is not receiving email and/or paper mail from FPS?

Several things may be preventing our communications from reaching you. For example, we could have the wrong contact information, or the mail might have bounced.


First, please check that we have your correct contact information.

To check if we have your correct information, please log in on the right side of the screen. Then, click "Edit Bio" under "Manage Profile." Review your information, and make any changes necessary. Remember to click "Save Changes" at the bottom when you're finished!


Was your email already correct?

Please first check your spam folder to make sure the emails are not being sent there. You can search for tucker@floridapsych.org which is the address most of our correspondence is sent through. If you find an email in your junk/spam folder, please right click the message and mark it as not spam (aka, whitelisting). This may be written different ways depending on your email system -- "Never block sender," "Not spam," etc. For instructions on how to whitelist in most email providers, please click here.


Another possibility is that your server is marking the emails as spam. This is especially common for university or hospital email addresses. Please ask your IT company/person to whitelist @floridapsych.org emails, or have them contact tucker@floridapsych.org.


Lastly, your email may have been removed from our mailing list at request. To get re-added, please send an email to tucker@floridapsych.org.


Was your mailing address already correct? Have any other questions or concerns?

Please email tucker@floridapsych.org to inquire about the issue.